Refund and Returns Policy

Welcome to CodeHost (“us,” “we,” “our,” or “CodeHost”). We appreciate your trust in our services. This Refund Policy outlines the terms and conditions governing refunds for our products and services. By using our website, products, and services, you (“user,” “you,” or “your”) agree to comply with and be bound by the following refund policy.

7-Day Money-Back Guarantee

CodeHost offers a 7-day money-back guarantee on all of our shared hosting & reseller hosting plans. If you are not satisfied with our services within the first 7 days of your initial purchase, you are eligible to request a refund. This guarantee applies only to new customers and new orders. Renewals and subsequent purchases are not eligible for a refund under this policy.

Eligibility for Refund

To be eligible for a refund under our 7 day money-back guarantee, you must meet the following criteria :

1. Your request for a refund must be submitted within 7 days (or 168 hours) of your initial purchase. Any requests after this period will not be entertained in any conditions.
2. If the plan offers a complimentary domain, but it has already been claimed, a refund will be issued with the domain registration fee deducted, as domain registrations are not included in this policy.
3. Suspended or Terminated products are not eligible for refund in any condition, even if user claimed under 7 days.
4. Your account must be in good standing, with no violations of our Terms of Service or Acceptable Use Policy. If you violate or abuse any of our terms of service you will not be eligible for a refund.
5. Only the hosting plan’s base fee is eligible for a refund. Additional services, domain registrations, and add-ons are non-refundable.

Exclusions

The following are not eligible for a refund under this policy :

1. Domain registration, renewal & transfer fees are non-refundable including GST.
2. Dedicated server and Virtual Private Server (VPS) hosting plans are not eligible for refunds.
3. Renewal payments of any hosting plan are non-refundable. The 7 day money-back guarantee applies only to the initial purchase of a hosting plan.
4. You can request a refund once for a particular product within a 60-day period using your account. Any misuse of this policy will not be allowed. If one person registers two or more accounts, all the accounts and associated services will be taken down and suspended.

Refund Process

To request a refund within the 7-day period, please follow these steps:

1. Login to your client area 
2. Go to the submit ticket section
3. Select Billing as your department. [*Only available for logged-in users]
4. Select your Related service & put your refund request title & description.
5. Provide your order details, including your account username and invoice number.
6. Our team will review your request and initiate the refund process under 24 hours if you meet the eligibility criteria.

If you face any issues contact us immediately.

Refund Amount

Refunds will be processed within 7-10 business days of approval. The refund amount will be calculated based on the hosting plan’s base fee, minus any discounts or promotional pricing. Any additional services, domain registration fees, or add-ons will not be included in the refund.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].

By using our services, you acknowledge that you have read, understood, and agreed to our Refund Policy. Thank you for choosing CodeHost as your web hosting provider.